Welcome to Genie

Introduction

Background

Current Operations

Our Strengths

Profile of Promoters

Testimonials

current operations

Client: GE Countrywide Consumer Financials Services Pvt. Ltd.

Process Handled: Regional call center for sales & collection.
Location: Pune & Bangalore
Seats: Pune: 200/ Bangalore: 100

Process Brief: We are the exclusive vendors of GE Countrywide for their PLR loans in Pune. Ranked consistently among the top four vendors in the country we also count among their oldest.
Retention: Upselling personal loan to the existing GE customers.
Sale of fresh loans: Selling of personal loans to fresh customers.
Collection: Collection calls are zero bucket calling for customers in the whole of Maharashtra.

Client: Tata Tele Services (Maharashtra) Ltd.
(Catering to Mumbai, Rest of Maharashtra and Goa)

Process Handled: Inbound Directory Assistance. Outbound Calling Services.
Location: Pune
Seats: 70.
Hours of Operation: 24 X 7.

Process Brief:
Inbound Directory Assistance:
We provide Directory Assistance Services to all the Tata Tele Services Ltd customers for Mumbai, Rest of Maharashtra and Goa circle.
Outbound Calling Services:
1. VAS upselling- Selling of a existing & new marketing products for TTML
2. Internet: Selling of new internet connections & increasing the current usage of customers.

Client: Geometric Software Services Co. Ltd.

Process Handled: PSG Help Desk and HR training
Location: Pune
Seats: 1

Process Brief:
PSG Help Desk:
We operate a Help Desk for the employees, to handle all their issues across all departments of the Company. This Help Desk handles issues of all employees in Pune, Mumbai and Bangalore. Issues relating to Company Policy, Administration, Accounts, Payroll, Human Resources, IT Support, etc are logged, monitored and compliance ensured by this Help Desk.

HR training: We are also assisting the HR department of the company in making employees attend personal development programs through constant reminders and rescheduling.

Client: ICICI Prudential Life Insurance Co. Ltd.

Process Handled: Recruitment of Insurance agents.
Location: Pune
Seats: 6.

Process Brief:
Recruitment of Insurance agents:
We recruit agents through telecalling and also by arranging for prospective agents to attend presentations.

Client: City.Bank N.A.
Process Handled: Retention
Location: Pune
Seats: 15

Process Brief:
Sale of Personal Loans: This process handles all existing customers of Citibank who have offers of personal loan under various schemes.

Client: City.Bank N.A.
Location: Pune
Seats: 17

Process Brief: Verification of Pre Paid customers & ensuring complete documentation of the same.

Other Assignments Executed:
• Standard Chartered Bank - loan against car.
• GE Countrywide – loan against property.
• Reliance Infocomm Ltd – Customer Service Calls and Collections calls.
• Sakal News Papers – Subscription promotions for Maharashtra Herald.
• Tata AIG Life Insurance Company Ltd- Sale of Life Insurance Products.
• Blowplast Ltd– Prospect mapping for moulded furniture.
• Times Of India- Inbound call center for brand building